Search the knowledge base, or choose a support option below.
Most questions are answered in the Knowledge Base — 31 articles, instant answers.
Phone support is available on Professional and Business tiers. Upgrade from Starter to Professional for 2-business-day response times and phone support by appointment. View upgrade options →
We'll respond within 5 business days. Include as much detail as possible — it helps us resolve your issue in one reply.
⏱ You'll receive a confirmation email immediately. We'll respond within 5 business days (Mon–Fri, Ontario business hours).
We've sent a confirmation to your email address. We'll be in touch within your tier's SLA.
In the meantime, the Knowledge Base may have an immediate answer.
Schedule a call or use your direct line (Business tier). Calls are focused on Kola CRM — for server infrastructure issues, see the scope boundary in the Setup Guide.
Book a 30-minute support call with our team. Available Monday–Friday during Ontario business hours. We'll review your issue before the call so we come prepared.
Book a call (Calendly) →Call your dedicated support line directly. No scheduling required during business hours. Leave a voicemail outside hours — we'll call back within 4 hours on the next business day.
📞 Call direct line →Business hours: Monday–Friday, 9am–5pm Eastern. Calls are in English. For complex technical issues, email support first so we can review details before the call.
| Tier | Knowledge Base | Email support | Response time | Phone by appointment | Direct line |
|---|---|---|---|---|---|
| Starter | ✓ | ✓ | 5 business days | — | — |
| Professional | ✓ | ✓ | 2 business days | ✓ | — |
| Business | ✓ | ✓ | 1 business day | ✓ | ✓ |